Terms of Service

Terms of Service

Let's Play Live Media Limited
Website terms of use

These Terms apply to your use of the Website. By accessing and using the Website:
you agree to these Terms; and
where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.
These Terms should be read in conjunction with LPL's Privacy Policy.
If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop accessing the Website.

We may amend these Terms at any time by updating them on the Website. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms.
We may change, suspend, discontinue, or restrict access to, the Website without notice or liability.
These Terms were last updated on 3 April 2019.

The Website is intended solely for users who are 13 years of age or older. Any registration by, use of or access to the Website by anyone under 13 is unauthorised, unlicensed and in violation of these Terms.
By using any of the services on the Website, you represent and warrant that you are 13 years of age or older and that you agree to and abide by all of these Terms and where you are between the ages of 13 and 18 you will comply with the specific game related age restrictions and/or guidelines in the jurisdiction in which you reside.
In order to register and/or participate in any competitions on the Website, an individual must:
Be a natural person, at least 13 years old, with an email address assigned as has been represented on registration;
Be physically located in the jurisdiction in which participation in the competitions you select on the Website is unrestricted by law; and
At all times comply with these Terms.
By using or accessing the Website, you represent and warrant that you have the right, authority and capacity to enter into these Terms to abide by all of the Terms and, where an individual is aged between 13 and 18 he/she has obtained his/her guardian's consent to register for and/or participate in any competitions on the Website.
We may at any time require any user to provide proof of eligibility to participate in order to continue to allow such user access to the Website, and each user hereby acknowledges and accepts this condition of their participation as a reasonable measure to ensure the security of the Website. Furthermore, each member will be required to provide proper identification and proof of eligibility prior to receiving a prize or to processing by LPL of any prize request.
Failure to provide evidence of your identification and/or your eligibility satisfactorily to LPL, in our sole and absolute discretion, shall result in the suspension and/or termination of your account.

You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.
Once you are given a User ID and password, you must keep your User ID and password secure and:
not permit any other person to use your User ID or password, including not disclosing or providing it to any other person; and
immediately notify us if you become aware of any disclosure or unauthorised use of your User ID or password, by sending an email to [email protected]
You must:
not act in a way, or use or introduce anything (including any virus, worm, trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Website or any Underlying System, or otherwise attempt to damage or interfere with the Website or any Underlying System;
not post, upload, distribute, store, create or publish through the Website any message, data, information, text, music, sound, photos, graphics, code or any other material that is false, unlawful, discriminatory, misleading, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, advocates harassment of another person, is considered by LPL (at its discretion) to amount to hate speech, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; and
unless with our prior written agreement, access the Website via standard web browsers only and not by any other method. Other methods include but are not limited to scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.
You must obtain our prior written permission to establish a link to our Website. If you wish to do so, email your request to [email protected]
You must disclose any current, pending or previous criminal charges or convictions in the event you participate in a televised LPL tournament.
You indemnify us and any of our officers, directors, employees and agents against all Loss we may suffer or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of a person who accesses and uses our Website by using your User ID and/or password.

We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems (LPL Intellectual Property).
You warrant that you will not challenge our title to any of the LPL Intellectual Property or assist any third party to do so. You will use the LPL Intellectual Property in the manner set out in these Terms only and will not claim, exercise or register (or attempt to do so) any copyright, trademark or trade name, service mark, design or patent in any country in respect of any of the LPL Intellectual Property or any derivations or adaptations of that intellectual property.

We have a strict zero tolerance policy on cheating. Users who are caught cheating in any game on any platform are not permitted to compete on our Website. As a competitive gaming site, we work on a system of trust. Once this trust is lost, you thereby lose your status as a trusted competitor. We reserve the right to receive any form of evidence from any source so people cheating for the fun of it in a public server will be dealt with no differently than those caught cheating in a match.
The installation of any private cheat is strictly prohibited and will lead to a match ban as appropriate in our sole discretion. If you use a cheat for a legitimate purpose (i.e. to expose a cheating player), it is recommended that you use a public cheat and fully uninstall it afterwards.
In downloading and using LPL Anti-Cheat you hereby agree to the terms as set out in this document. You further acknowledge and accept LPL Anti-Cheat to take screenshots of your game, and in some cases your desktop, and that we may collect and scan information and files regarding your system for use in anti-cheat matters. You acknowledge that on request private screenshots may be deleted at our discretion. Any updates to the LPL Anti-Cheat Policy that you may download or install are bound by these Terms.
Under no circumstance do we accept responsibility for any damage or loss to your system caused as either a direct or indirect result of the installation or use of LPL Anti-Cheat.

LPL is a competitive esports community and as such all members joining this system are required to show requisite sportsmanship when competing in any of our leagues. No team or member of a team has the right to degrade or talk down to another player or team based on their ability or skill level. Breaches of these Terms will come with penalties as all members of the LPL communities are welcomed and encouraged to compete at whatever level they can achieve and we expect all members to encourage and support others in achieving the highest standard of competitiveness possible. We encourage all members of the community to get involved with the system and we request that all of you who get involved to do so in a mature and encouraging manner.

LPL provides you with the ability to submit and display media that is generated from either your time competing on the Website or in general public play. This media is a resource that is valued as it is made with time and care uploaded for the enjoyment of all members. You are welcome to give comments on this media but you are also bound by these Terms and must comply with these Terms. Slandering and abusive behaviour will not be tolerated and all users are again reminded to respect the time that users put in to generate content for your viewing pleasure.

All users are expected to comply with all our staff requests immediately and maturely. Abuse of LPL staff will result in a ban or permanent removal from the system.
LPL provides a large number of gaming servers for use of the competing teams on the Website. All users are expected to respect these resources and use them responsibly. Any user found tampering with settings on these servers will have their access to these systems removed for a period at our sole discretion.
Any user found to be harassing (including misogynistic content and hate speech) any member in an inappropriate way on any Website will be removed and if the matter is serious enough may be referred to the appropriate police department or other enforcement and intelligence authorities.

You agree that any content you submit is not illegal, indecent, profane, threatening, or defamatory, and does not amount to hate speech; and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.
You warrant and represent that:

Your submitted content does not infringe on the copyright, trademark, or other intellectual property rights of any person or entity, or contain any confidential or proprietary information of any person or entity, or otherwise, violate the legal rights of any person or entity.
Your submitted content does not contain Personal Information about other persons, such as their phone number, identifiable pictures, contact information, or email address, or information that could result in an invasion of their privacy or harassment of that person.

Your privacy is very important to us. We have developed our Privacy Policy which provides further details about how we collect, use and disclose your personal information. For further details please visit our Privacy Policy at https://letsplay.live/privacypolicy

If you win a competition on LPL, your prize money will generally be assigned to your LPL Credits account, which is a balance linked to your user account. Generally, this is instantaneous but can take up to 30 days for us to manually assign all prize money from the end of a given season.

Once you have received your credits you can submit a withdrawal request to PayPal or to another bank account. Overseas bank accounts are allowed for large withdrawals and international transaction fees are 1.5% of the prize money and, which you agree to incur. Any transaction fees will be deducted from the withdrawal amount.
Once a withdrawal request has been made, we will attempt to process it within 60 days. In the vast majority of cases, we process/complete them within 5-10 days. You are advised to open a support ticket for an update if your withdrawal takes longer than 20 days. We endeavour to complete all transfers as soon as possible, however, large prizes/withdrawals are often provided by the sponsor of the respective tournament and as such their invoice generally needs to be paid before the withdrawal can be completed. We appreciate your patience in these instances as all transfers are handled manually.

By competing in LPL tournaments you understand and agree to the following:
Any entry fees paid to us will be refunded only if you withdraw from the tournament before the registration close time, or if your team is automatically withdrawn (for not qualifying etc.), or is removed by an LPL administrator or the tournament is cancelled.

We reserve the right to cancel any tournament and refund all members their entry fee (if applicable) at any time.
We will attempt to make refunds to the source of payment. If this is not possible, your LPL Credits account will be credited your entry fee.
Most refunds will be made within 1 hour of the tournament starting; however if there are issues we aim to have all refunds completed within 48 hours.
Prizemoney for teams eligible will be assigned to each team members LPL Credits account within 48 hours of the tournament successfully completing. Withdrawing your prizemoney from your LPL Credits account can take up to 7 working days and can only be withdrawn to a bank account or PayPal currently.
Teams that win prize money have the winnings split evenly between all members that have paid their entry fee (regardless who paid the entry fee and even if they were technically a sub that did not play a match).

Tournaments that have no entry fee but have a prize will have the winnings split between all members including subs, regardless of whether they competed in a match.
By signing up to a tournament you agree to the tournament rules posted on the tournaments overview page.
You agree that the LPL Admin/Anti-cheat team reserves the right to change the rules of a tournament before its start point at any time without notice.
Various tournaments can go for the entire day, whilst most will go for at least 4 hours. Please check the relevant tournament page for more information.
You agree to provide all demos of your matches (if applicable) to LPL. Failure to provide a demo will result in you being banned from the tournament system and any prizemoney forfeited.

You agree that the LPL Admin/Anticheat team will review any disputed matches and may overturn any matches as we see fit. If your match is overturned due to what we have determined (at our sole discretion) is cheating, your team will be refunded your entry fees (if applicable) and be permanently banned from LPL. You will also be ineligible to receive any prize money.

In the event that a match dispute arises, that is unlikely to be resolved quickly, LPL reserves the right to refund both teams (if applicable) and withdraw them 'mid-tournament'.
Having a stable ISP/internet connection is the responsibility of the individual players, LPL will not refunds users/teams that lose matches due to user internet problems.
If there are significant ISP/internet issues that affect multiple teams we reserve the right to cancel a tournament and refund all users.
If the Website or Underlying System suffers significant issues, the entire tournament will be cancelled at the administrator's discretion.
LPL reserves the right to ban any user from competing in our tournaments for any reason at its discretion.

All disputable issues that are known at the start of a match must be resolved before the match starts. For example, playing with fewer players than required or playing with players not on rosters. If you agree to start the match, it is assumed you are content with the match to count. Disputing the match afterwards for such issues will likely result in a lost match and possible bans for wasting the administrator's time and goes against our sportsmanship expectations.

You have confirmed you are legally able to compete in our tournaments in your jurisdiction.

LPL account holders may access the Website and tournaments by any of our subscriptions:
Our free service offers a free of charge service limited to a certain amount of features and/or events; and
Our subscription service is a subscription fee-based service that gives access to all available subscription benefits.

If you have purchased a paid subscription or code online, you have the right to change your mind and receive a full refund within 14 days of the purchase ('cooling-off period'), but only if you have not logged in or otherwise redeemed to started to consume them.

If you have a paid monthly subscription, your payment to LPL will automatically renew at the end of the subscription period, unless you cancel your paid subscription before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to our free service. However, if you cancel your payment and/or terminate the Terms after the cooling off period is over (where applicable), and/or before the end of the subscription period, we will not refund any subscription fees already paid to us.

LPL may change the price for the paid subscription from time to time, and will communicate any price changes to you. Price changes for the paid subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the LPL service after the price change takes effect, you accept the new price.

To the maximum extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:
the Website or Underlying System being unavailable (in whole or in part) or performing slowly;
any error in, or omission from, any information made available through the Website or Underlying System;
any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website or Underlying System. For the avoidance of doubt, you are responsible for ensuring the process by which you access and use the Website or Underlying System protects you from this; and
any link on the Website or Underlying System to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.

Visiting or using any third party link from the Website is at your own risk. Once you leave our Website you are bound by the terms and conditions, privacy policy and other rules or policies related to that third party site. We will have no liability with respect to acts, omissions, errors, representations, warranties, breaches, or negligence of any third party or for any personal injuries, death, property damage, or other damages or expenses resulting from you interactions with third parties.
Any threat of legal action against LPL will likely result in your account/team being permanently removed from the Website and Underlying System, especially if you already have an existing ban.

The views, opinions or positions expressed by users and those providing comments are theirs alone, and do not necessarily reflect the views, opinion, or positions of LPL or any employee thereof.

LPL reserves the right to delete, edit, or alter in any manner it sees fit, entries or comments that it, in our sole discretion, deems to be obscene, offensive, defamatory, threatening, in violation of trademark, copyright or other laws, is determined (at LPL's discretion) to amount to hate speech or is otherwise unacceptable. We have various AntiCheat teams on the Website, and you agree to accept any cheating or hacking bans they may make against you. Additionally, they are not required to disclose the evidence they have used in coming to their decisions. You also agree to abide by any additional AntiCheat rules that various competitions require.

We make no representation or warranty that the Website or Underlying System is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the Website or Underlying System is not illegal or prohibited, and for your own compliance with applicable local laws.

We reserve the right to refuse service to anyone for any reason.
You agree that we cannot be held liable if laws applicable to you restrict or prohibit your participation in our competitions. We make no representations or warranties, implicit or explicit, as to your legal right to participate in any competition offered by LPL, nor shall any person affiliated with or claiming affiliation with LPL have authority to make any such representations or warranties.

To the maximum extent permitted by law:
you access and use the Website and Underlying System at your own risk; and we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Website and Underlying System, or your access and use of (or inability to access or use) the Website and Underlying System. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.

Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other respective consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to $100 (NZD).
To the maximum extent permitted by law and only to the extent clauses 15.1 and 15.2 of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the Website, or your access and use of (or inability to access or use) the Website, must not exceed the greater of:
The total of any fees with respect to any payment or feature of the services paid in the six months prior to the date of the initial claim made against LPL, or;
$100 (NZD).

Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Website or Underlying System (or any part of them).
On suspension or termination, you must immediately cease using the Website and/or Underlying System and must not attempt to gain further access.

If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications.

Users must only use the Website supports features, forum, official LPL email address, or LPL branded discord servers as means of communication with our tournament administrators. Any correspondence sent by any other means will not be classed as valid communication with LPL.

These Terms, and any dispute relating to these Terms or the Website and Underlying System, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website.
Your account may be operated using New Zealand dollars (NZD), Australian Dollars (AUD), Euros (EU) or American Dollars (USD). This will depend on the currency you choose when you set up your account.

For us to waive a right under these Terms, the waiver must be in writing.

Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 4.5, 5, 6, 15, 17.1, continue in force.

If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.

These Terms set out everything agreed by the parties relating to your use of the Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the Website that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.

In these Terms:
including and similar words do not imply any limit.
Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis.
LPL means Lets Play Live Media Limited, a registered company of New Zealand, company number 6460913.
LPL Anticheat means LPL's cheating policy as set out at http://letsplay.live/anticheatpolicy.
Personal Information means information about an identifiable, living person which enables that person to be identified using such information.
Privacy Policy means LPL's privacy statement available at https://letsplay.live/privacypolicy.
Terms means these terms and conditions titled Website Terms of Use.
Underlying System means any network, system, software, database, data or material that underlies or is connected to the Website.
User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website.
We, us or our means LPL.

Website means https://letsplay.live, https://hsl.letsplay.live, https://pro.letsplay.live and https://eu.letsplay.live.
You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.